Shipping & Delivery Policy – IKVITA

At IKVITA, every order is more than just a package — it’s a piece of Kashmir’s purity and heritage making its way to your home. We take the utmost care in packing, handling, and shipping your products to ensure they reach you safely, securely, and on time.

1. Shipping Locations

  • We currently ship across all major cities and towns in India through trusted courier partners.

  • Our team is working to expand international shipping soon, so that customers worldwide can also experience Kashmir’s natural treasures with IKVITA.

2. Processing Time

  • Orders are usually processed and dispatched within 1–2 working days of confirmation.

  • During festivals, high-demand periods, or unforeseen events (such as strikes, weather conditions, or transport delays), dispatch may take slightly longer — but rest assured, we’ll always keep you updated about your order status.

3. Delivery Timeline

  • Standard delivery time: 3–7 working days depending on your location.

  • Deliveries to remote or rural areas may take a little longer based on courier service availability.

  • Once your order is shipped, you’ll receive a tracking ID so you can monitor your package’s journey in real time.

4. Shipping Charges

  • We strive to keep our shipping charges minimal and transparent. Any applicable charges will be clearly displayed at checkout before you confirm your order.

  • From time to time, IKVITA may offer free shipping promotions on select products or for orders above a certain value.

5. Packaging

  • Every product is securely packed to maintain freshness and prevent damage during transit.

  • Fragile items, such as honey jars or glass containers, are given extra protective packaging to ensure they arrive safely at your doorstep.

6. Delays & Responsibility

  • While we partner only with reliable and reputed courier services, delays may occasionally occur due to circumstances beyond our control (such as natural calamities, heavy weather, or courier strikes).

  • In such cases, IKVITA will do everything possible to assist you in tracking your shipment and ensuring prompt delivery, though we are not liable for delays caused by third-party logistics issues.

7. Incorrect Address / Failed Delivery

  • Customers are responsible for providing accurate and complete shipping details at checkout.

  • If a parcel is returned to us due to an incorrect address, unreachable contact number, or repeated failed delivery attempts, re-shipping charges may apply.

8. Damaged or Lost Packages

  • If your order arrives damaged, tampered, or lost in transit, please contact us within 48 hours of delivery and provide supporting photos or videos.

  • Upon verification, we will arrange for a replacement or refund as per our Return & Refund Policy.

Contact Us

For any shipping or delivery-related concerns, please reach out to us at:

📧 info@ikvita.com
📞 +91 7006403323

🌿 Our Commitment: Every IKVITA order carries the essence of Kashmir’s purity and our promise of care. From the orchards of Baramulla to your doorstep, we ensure your journey with us is smooth, safe, and satisfying.