Terms & Conditions – IKVITA

Welcome to IKVITA 
By accessing our website, placing an order, or interacting with our services, you agree to the following Terms & Conditions.
Please take a moment to read them carefully to understand your rights and responsibilities as a valued customer.

1. General Information

  • IKVITA is proudly owned and operated by two brothers from Baramulla, Kashmir – Ramandeep Singh and Amandeep Singh.

  • By using our website, you agree to these Terms & Conditions, along with our Privacy Policy.

  • We may update or modify these terms from time to time. The latest version will always be available on this page for your reference.

2. Products & Authenticity

  • All IKVITA products — including Kashmiri dry fruits, pure honey, Kehwa, Shilajit, pink tea, and more — are sourced and delivered with our promise of purity, quality, and authenticity.

  • Since our products are natural, slight variations in colour, texture, or taste may occur. These variations are normal and do not affect the product’s quality or effectiveness.

  • Product images shown on our website are for illustrative purposes only. The actual product may differ slightly in appearance.

3. Orders & Payments

  • By placing an order on www.ikvita.com, you confirm that all details provided — including your name, address, and contact information — are accurate and complete.

  • Payments are processed through trusted and secure gateways. IKVITA does not store or have access to any sensitive payment information such as card details.

  • Your order will be considered confirmed only after successful payment confirmation.

4. Shipping & Delivery

  • We currently deliver across India and are working to expand our reach internationally soon.

  • Delivery timelines may vary depending on your location, courier network, and unforeseen circumstances such as weather conditions, strikes, or logistical delays.

  • In the event of a lost or damaged package, please contact us immediately. Our team will investigate and resolve the issue promptly.

5. Returns & Refunds

  • Due to the nature of food and wellness products, we do not accept returns once a product has been opened, used, or tampered with.

  • If you receive a wrong, defective, or damaged product, please inform us within 48 hours of delivery, along with photos or videos as proof.

  • Depending on the situation, we will arrange a replacement or refund.

  • Approved refunds will be processed within 7–10 working days to your original payment method.

6. User Responsibilities

When using our website, you agree not to:

  • Engage in any fraudulent, illegal, or harmful activity.

  • Provide false or misleading information while placing an order.

  • Copy, reproduce, distribute, or misuse any content, images, or branding from IKVITA without written permission.

7. Limitation of Liability

  • While every IKVITA product is crafted with care and purity, we are not responsible for allergies, reactions, or health issues that may arise due to individual sensitivities. Please check product ingredients before use.

  • IKVITA is not liable for any indirect or consequential damages such as loss of profit, emotional distress, or inconvenience arising from the use of our products or website.

8. Intellectual Property

  • All content, images, graphics, product descriptions, and logos featured on www.ikvita.com are the exclusive property of IKVITA.

  • No part of this content may be copied, reproduced, or used without prior written consent from IKVITA.

9. Governing Law

  • These Terms & Conditions are governed by the laws of India.

  • Any disputes or legal matters will fall under the jurisdiction of Baramulla, Jammu & Kashmir.

📧 info@ikvita.com | 📞 +91 7006403323

🌿 At IKVITA, our commitment goes beyond delivering Kashmir’s finest products — we stand for honesty, authenticity, and trust in every interaction with our customers.